Saturday, January 26, 2013

How to configure a Nettalk Duo VOIP box on a TPlink Router (W8968)

If you are like me and purchased a TPlink router or router/modem combo, you may have had trouble getting it to work.  There are lots of things you could try, but let me tell you what worked for me.
(This is the list of all the stuff to try),16

I noticed that the TPlink router gave for the Primary AND secondary DNS servers.  Odd, but the internet worked, so I didn't care.  But when I changed the Primary to and the secondary to, it worked!
Here is how to do think on your TPlink router. 
Open up a web browser and go to 
Login to the router if necessary.  the default login/password for W8968 is admin/admin.
Go to DHCP server.  Then click on DHCP settings.
Enter the correct DNS settings in the two boxes and then click Save.
Power off the Nettalk device and turn it back on.

Here is the text from the link above:
Networking devices can sometimes block the netTALK from communicating with our infrastructure. You may want to consult the manufacturer of your router in terms of applying a special security setting that would allow for our netTALK TK6000 or DUO device to communicate properly with our infrastructure. The bottom of the e-mail will give possible generic solutions to your issue.
Every time you make a change in the router be sure to power cycle the TK6000 or DUO.

-Try using a different DNS < Very prevalent with cable internet service providers
++Preferred DNS:
++Alternate DNS:
-You may need to put the DUO on the DMZ.
-You may need to lower restriction on your SPI firewall.
-You may need to change a setting on the router called SIP ALG (if enabled, try disabling. If Disabled, try enabling).
-You may need to change a setting from UDP restricted to UDP independent.
-You may need to unblock the following ports. Try port triggering first, than try port forwarding to the DUO's IP
: 69 - netTALK updates
: 80 - netTALK remote management (only enable this temporarily so tech support can connect to your duo)
: 5060/5085/7060 - Phone registration
: 12000 - Voice
-Check to see if your router has the latest firmware installed.
-Finally if all else fails, you can attempt to connect the DUO in another environment (a friend's/relative's/neighbor's) home to see if it can grab the initial configuration in their home.

(Representative may request the IP address of the netTALK DUO device, you can get this information by dialing *41 on your phone).
AT&T: 1-800-331-0500
COMCAST: 1-800-COMCAST / 1-800-266-2278
EMBARQ: 1-877-290-5458
VERIZON: 1-800-837-4966
NETGEAR: 1-888-NETGEAR / 1-888-638-4327
LINKSYS: 1-800-546-5797
MOTOROLA: 1-800-653-5350
DLINK: 1-877-45D-LINK / 1-877-453-5465
BELKIN 1-800-223-5546


Anonymous said...

Thank you very much for the advice! Incredible, I changed the DNS address and it worked. I've had this problem for over a year and tried all kinds of settings. I called NetTalk support 3 times and they never managed to resolve it. It would only work if I hooked it up to the USB port of a PC. Now I can finally connect it to my router directly. I am using a TP-Link TD-W8961NB_V3. Thank you!

Diego said...

Thanks! I received my netTalk Duo II Today and I was excited. I got kind of bummed when I saw that it would not connect. I started to think that all those complaints online were right. I even reset my router and then couldn't get back online and while I was on the phone with Verizon DSL tech support I found your page and walla! it worked! Amazing that all it was was the DNS numbers. Right when I made those changes and rebooted my router and my phone began to ring telling me its all ready for phone calls. I also have the TP-Link TD-W8961NB but version 2.

Anonymous said...

I kept changing different modem/router come with the ISP, and Duo II (either cable or wireless) was working well without doing any further configuration. However, when I decided to use my own modem/router instead of paying the rental, and I bought this TP-Link TD-W8961ND v2, the nightmare came to me! All I suffered was similar to what others did. I believe it doesn't matter to netTalk, but TP-Link in my experience. And now, the wireless is still not working (it had been working well with other routers), the symptom is similar to before making this change, so I have to use a network cable. Any other uses wireless? thanks,

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