tag:blogger.com,1999:blog-4426023875025908324.post4267810791779525339..comments2023-07-29T08:57:21.676-05:00Comments on MyE-life: The home of Things (Previously) NOT found on the internet.: Pet PeevesUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4426023875025908324.post-50550503026145355652009-10-07T20:16:41.906-05:002009-10-07T20:16:41.906-05:00My situation was different but still pretty crappy...My situation was different but still pretty crappy in an age when money is hard to come by. In feb i bounced my online payment, i paid their bounce fees and my banks bounce fees, all was well made my march payment online as usual.( i had made online payments only since the miserable SOB's bought my account from abn amro) No problems. In april i tried to pay online and was rejected as having an account restriction. Called the customer service who was no help at all and gave up, finally after the 15th collections calls to remind me i owe them money and i went off on them explained the stupidity of the situation and after three service reps in collection got the hold removed made the paymnet, all was well again until may. Would you believe same restriction pops up again. I call customer service and the useless indian lady tells me just live with it until july when it expires and i will be fine i asked for her super and got another woman who was no help at all got cused out by me and claimed there was nobody higher than her. Ok fine i'll wait till collections calls again, it is nice they call before the 15th so i can avoid a late fee. I make payment once again through collections dept and find out the indian girl that i pissed of extended the hold till oct and they claim they cannot fix it only customer service can. So I complimented them and admitted i was probably the only person on the planet who would rather deal with citi collections instead of customer support. The woman sympathized even chcukled when i explained it in simple terms YOU WANT MY MONEY, I WANT TO SEND YOU MY MONEY, CUSTOMER SERVICE IS NOW MAKING IT HARDER FOR ME TO SEND YOU THE MONEY YOU WANT, DOES THAT MAKE ANY SHRED of sense? BUT Yet we had to bail them out? What a crock of hooeey!Citi hindi service SUCKS!noreply@blogger.comtag:blogger.com,1999:blog-4426023875025908324.post-76536291664236518832008-07-14T16:16:00.000-05:002008-07-14T16:16:00.000-05:00CitiMortgage Contact NumbersUse these numbers to b...CitiMortgage Contact Numbers<BR/><BR/>Use these numbers to bypass the India Call Center:<BR/><BR/>Mariela (upper level supervisor)<BR/>(469) 220-1758<BR/><BR/>Andrea (upper level supervisor)<BR/>(469) 220-1752<BR/><BR/>Sharon Lorenz<BR/>Research Services<BR/>Frederick, MD<BR/>(800) 777-1708 Ext. 45401<BR/><BR/>Jon Hill<BR/>Research Services<BR/>Frederick, MD<BR/>(301) 696-5331<BR/><BR/>NOTES:<BR/>The Research Services phone numbers are like gold. If you call and ask for anybody in Research Services you will be told there are no contact numbers. <BR/><BR/>If you call in through the India call center always ask for an “American Accounts Representative”. Then ask for their supervisor. Demand a call back number otherwise you will be talking to a different person every time you call in. <BR/><BR/>Document every call. Otherwise they may try to pull something on you. <BR/><BR/>Be a squeaky wheel. CALL, CALL and CALL. They will always be polilte and say things like “we are working on it” or “we’ll expedite this or that” but DON’T assume they will.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4426023875025908324.post-85548819861759338572008-06-25T19:00:00.000-05:002008-06-25T19:00:00.000-05:00In the 4 years I have had the miserable experience...In the 4 years I have had the miserable experience of dealing with Citi group of companies I have had many problems with them. The current situation takes the cake. Wanting to lock in on lower rates, and move away from Citi, I went thru a mortgage broker to refinance. Unfortunately I was placed back with Citi. So - refinanced from CitiMortgage to CitiMortgage. Nothing complex - no money in, no money out - straight refinance.<BR/>Citi, in their own very special clerically careless way applied to payoff to the *new* loan instead of the old loan, which has caused a domino effect I’m still living with. Even though I’ve paid May08 and Jun08 pay’ts on time, I was told I was late in May, and now I’m being told I still owe them a June payt. In actuality, since they made the mistake, I’ve overpaid by $52.00 in June, but they are insisting I owe them $566.12 over and above what I’ve already paid. Since, on their online site, you can’t actually logon to your closed loan at all, and can’t see any detail on the new loan, I can’t see what they have done, and no one will explain it to me in a manner that allows me to understand why they think I owe them more money! If they hadn’t made the mistake, I would have made total payments of $1655.12 in June. Instead, due to circumstances, and based on their advice, I paid $1697.12 - $52 extra. Now, because they made a mistake, they think I should pay a total of $2221.24. How does that add up? When I explained I didn’t understand where my money had gone, I was assured that the problem was fixed, but I still owed them money.<BR/>As far as I can understand, they applied the June pay’t to the old loan, kept the escrow ($566.12) on the old account, refunded me $1088.50, and then *transfered* the escrow to the new loan, thus shorting me by the $566.12 - so now, I’m going to have to pay $566.12 (plus the amount they’ve refunded me) for June *again*. I’m furious, and can’t get anyone there to listen. Customer service is a fortress - they won’t let you talk to one person, they don’t return phone calls, and the one time I did get someone to give me their name and phone#, when I called back, the phone # was wrong, and no one knew who that person was at the 800# for customer service - so apparantly I was given false name/number. (Stunning.)<BR/>This is a brief description of the problems I’ve had - there has been tons of compounding errors on Citi’s part, that is making this harder and harder to get fixed *properly*. Citi does not care at all about their customer. I asked for compenstaion for the 8 hours of time I have spend *so far* on this problem - nothing. I asked if I get interest paid on the overpayment I made - no, I don’t. Yet they will gouge me for every red cent they can.<BR/>Contacted my mortgage broker today out of desperation - I need help to get out of this mess that Citi has made. He was stunned that Citi could possibly have paid off the new loan instead of the old loan.<BR/>What a mess. I will no longer deal with this company. I will cease using my Citi M/C, and and will refinance this mortgage with someone else as soon as I am able.Anonymousnoreply@blogger.com